Refund policy

Return & Refund Policy

At AQA MODE, all products are made to order. Because of this, all sales are final unless an item arrives damaged, defective, or incorrect.

We do not accept returns, exchanges, or refunds for:

  • Incorrect size selection
  • Buyer’s remorse
  • Change of mind
  • Ordering the wrong item
  • General dissatisfaction after delivery

Please review product descriptions and size charts carefully before placing your order.

Damages, Defects & Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery at:

support@aqamode.com

Please include:

  • Order number
  • Description of the issue
  • Photos required for review

Approved claims may receive a replacement or refund at our discretion.

Items that are worn, washed, altered, or damaged after delivery are not eligible.

Claims & Photo Requirements

To help us process issues quickly, customers must provide clear photos depending on the issue reported.

Print Placement Issues

  • Lay the item flat
  • Photograph the entire product
  • Show print placement clearly
  • Include a ruler or measuring tool when possible

Print Quality Issues

  • Submit clear, well-lit close-up photos of the affected print area

Damaged or Defective Products

Examples include:

  • Holes
  • Stains
  • Tears
  • Manufacturing defects
  • Damaged products during shipping

Please provide:

  • Photos of the damaged area
  • Part of the design visible for item identification

Orders With Multiple Sizes

Please include visible size tags in the photo.

Incorrect Product Received

Please submit:

  • Photo of the item
  • Packing slip visible in the same image

Size Discrepancies

If the size tag shows the wrong size:

  • Submit a photo showing the size tag

If measurements differ from the published size chart:

  • Provide photos with a measuring tool following the product measurement guide

Photos should be taken in good lighting so all details remain visible.

Exchanges

We do not offer exchanges for sizing issues or customer preference changes.

Please review size charts carefully before purchasing.

European Union Customers

If merchandise is shipped into the European Union, customers may have additional rights under applicable consumer protection laws, including any legally required cooling-off periods.

Refund Processing

If a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on your payment provider.

Questions regarding returns or claims may be sent to:

support@aqamode.com